For all Users
Learn how to sign in, how to change your username or password, and how to set program visibility.
For all Forensic Program Users
Learn how to take a test and how to use groups and master groups.
For all Industry Program Users
Learn how to take a test and how to use groups.
For all users
Learn about the Account Manager features, how to add users and set permissions.
For all Users
Answers to known Questions
How to Choose Lab Setup - No Groups, Groups, Or Master Group with Groups
How to Join Your Lab's Group for Tech Review
How to "Hand in" a Test for Tech Review
How to Submit a Test to CTS and Retract a Submission
How to Upload Data Into Your Test
How to Start and Manage a Group
How to Review a Test and Peform Post Review Actions
How to Submit A Test to CTS by a Secondary Group
How to Create and Manage A Master Group and Sub-Groups
How to Assign User's Permissions by a Master Group
How to Assign a Test to User(s) by a Master Group
How to Fill out the Accreditation Information by a Master Group
How to Do A Bulk Submission and Retraction by a Master Group
How to Perform Master Group Dashboard Actions
Troubleshooting - Script Errors & Test Not Displayed
Listed below you will find the Lab Account Management Guides. You can use the hyperlink provided in this header or click on the Guide Title or the "Click to read more..." link to open that Guide.
Guides Listed in Alphabetical Order:
This guide explains how a Lab Account Owner (Primary Contact), or authorized user, can set the Enrollment Module permissions for additional users to allow access to the Order History, Test Status, and Renew/Order Tests features for the lab account.
This guide explains how a Lab Account Owner (Primary Contact), or authorized user, can set the Lab Account permissions. This will allow an authorized user to be able to invite other users to the lab account and set permissions for all users.
This guide discusses the types of permissions that can be provided to additional users to allow access to the expanded features of the CTS Portal Lab Account.
This guide explains how a Lab Account Owner (Primary Contact), or authorized user, can set the Report Module permissions for additional users to allow access to the Individual Report Library.
This guide walks the Lab Account Owner, or authorized user, through unassigning a test that has been claimed/added to a user profile.