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Information on Guides

Getting Started

For all Users

Learn how to sign in, how to change your username or password, and how to set program visibility.

Forensics

For all Forensic Program Users

Learn how to take a test and how to use groups and master groups.

Industry

For all Industry Program Users

Learn how to take a test and how to use groups.

Account Manager

For all users

Learn about the Account Manager features, how to add users and set permissions.

Troubleshoot/Questions

For all Users

Answers to known Questions

 

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Monday
Jan292018

Not Receiving Emails

This guide reviews the common issues behind not receiving emails from the CTS Portal.

The CTS Portal sends emails using two different email addresses:

  • support@cts-portal.com
  • notifications@cts-portal.com
Please make sure that emails from these addresses are not marked as spam. You may need to contact your IT department to have them place these email addresses on an approved list.
If you are not receiving the expected emails, confirm the following:
  • Emails are not being filtered into your spam or junk folders. 
  • Your CTS Portal user name is an active email address.
If this does not resolve the issue, contact CTS Portal support using this form with your username and we can look into it further.