For all Users
Learn how to sign in, how to change your username or password, and how to set program visibility.
For all Forensic Program Users
Learn how to take a test and how to use groups and master groups.
For all Industry Program Users
Learn how to take a test and how to use groups.
For all users
Learn about the Account Manager features, how to add users and set permissions.
For all Users
Answers to known Questions
How to Choose Lab Setup - No Groups, Groups, Or Master Group with Groups
How to Join Your Lab's Group for Tech Review
How to "Hand in" a Test for Tech Review
How to Submit a Test to CTS and Retract a Submission
How to Upload Data Into Your Test
How to Start and Manage a Group
How to Review a Test and Peform Post Review Actions
How to Submit A Test to CTS by a Secondary Group
How to Create and Manage A Master Group and Sub-Groups
How to Assign User's Permissions by a Master Group
How to Assign a Test to User(s) by a Master Group
How to Fill out the Accreditation Information by a Master Group
How to Do A Bulk Submission and Retraction by a Master Group
How to Perform Master Group Dashboard Actions
Troubleshooting - Script Errors & Test Not Displayed
If you created a Group and added users to the Group, then later created a Master Group and added the Group to the Master Group, your users do not automatically become members of the Master Group.
This guide will go over known script errors. If you get a error message in Internet Explorer asking to "Stop running this script?", read the first portion of this guide. The second portion, explains what to do if your test does not appear when you open the test in Internet Explorer.