How to Inactivate Users from a Lab Account

This guide explains how a Lab Account Owner (Primary Contact), or authorized user, can inactivate a user's account for their CTS Portal Lab Account.

When a user is no longer active for a Lab Account, the Lab Account Owner may want to inactivate that user's access. This process will inactivate the account, but maintain all historical data entry information for that user.

Inactivate a User

To inactivate a user from your lab account, click on "Lab Account Management" to open the Lab Account Management page. If more than one account is displayed, select the account you would like to manage. Then, click on "Lab Account Users" under the Account Management section of the page.

On the Lab Account Users page, scroll down to the User List. You can find the specific user through the search function or just by scrolling through the list. Click on the user's email to edit.

This takes you to the Lab Account User Information, at the bottom of this page, you will locate the Inactivate User button. The text also explains how the user's name will be changed to include the word "Inactivated" and the Month/Year of inactivation.

After clicking the Inactivate User button, a pop up will be presented to confirm your desired action. Click the OK button to proceed. 

At the top of the Lab Account Users page, you will see a confirmation text for the deactivation. 

The user will also show up in your Lab Account User list as inactivated.

Reactivate a User

After a user has been inactivated, you can reactivate them. Click on the inactivated user's name to access their information.

 

Click on the Activate User button, a pop up will be presented to confirm your desired action. Click the OK button to proceed. 

Your user will once again be active.